1. 
   What happens at each point?
   
2. 
   What other facilities and services do you find in an airport?
   

4. Read the leaflet ‘Mackenzie Airport Welcomes First-Time Fliers’. It describes the procedure for passengers at an airport. Fill in the gaps with words or phrases from the list below.

Paragraphs 1 and 2	Paragraph 3	Paragraph 4	Paragraph 5
boarding pass check-in desks conveyor belt economy excess luggage hand luggage terminal building trolleys	departure lounge duly-free immigration officer passport control security check	announcement boarding departure gate departures board flight attendant	baggage conveyor belt customs escalators green channel immigration control import duty

Mackenzie Airport Welcomes First-Time Fliers!
Welcome to Mackenzie Airport, designed to get your journey off to the right start. Whether you’re flying first class, business class, or (1)____economy______ class, we aim to give you efficiency and comfort. For first-time flyers, we‘ve prepared this leaflet to help you on your way.
When you arrive at the (2)___terminal building__ you’ll find plenty of (3)____ trolleys ____for your luggage. Once inside the spacious departure lounge there are over fifty (4)____ check-in desks____ where your ticket will be checked and you’ll be given a (5)___ boarding pass_____. Your luggage will be weighed and put on a (6)___ conveyor belt_____ which takes it to the plane. Please note there is a weight limit and any (7)__ excess luggage_____ will have to be paid for. You can keep one small bag with you and take it onto the plane as (8)___ hand luggage_________.
You should then go through a (9)_____ security check _ to make sure you are not carrying any dangerous or illegal items and (10)__ passport control __, where an (11)_ immigration officer_ will look at your passport. Now you’ll find yourself in the comfort of our modern air-conditioned (12)_ departure lounge _. While you’re waiting for your flight to be called, why buy some cheap (13)_ duly-free __ goods - alcoholic drinks, perfume, electrical goods, or souvenirs?
Soon you’ll hear an (14)_ announcement __ or see (15) boarding ___ that your flight is (16)___ boarding __. It will also tell you which (17)_ departure gate _ to go to. Here you’ll be helped by a ground steward and on the plane a (18)_ flight attendant will direct you to your seat. Bon voyage!
On your return to Mackenzie Airport we try to offer the same efficient service. After you’ve passed through (19)__ immigration control_, your luggage will be waiting on the moving (20)_ conveyor belt__ in the (21)__ __ hall. Then pass through (22)_ green channel _ where you should take either the (23) import duty _, if you have nothing to declare, or the red channel, if you have to pay (24)_ customs _. Once inside the arrivals lounge, lifts and (25)_ escalators__ will take you to all major transport services.
On behalf of everyone at Mackenzie Airport, I wish you a very pleasant journey.

Neil Thomson

Neil Thomson, Director of Mackenzie Airport

Welcome to Mackenzie Airport!

(From Going International: English for Tourism)

5. Imagine you are flying from Europe to the USA. Number the following events in a logical order.

1. 
   Check in at least 45 minutes before your flight. 3
   
2. 
   Fasten your seat belt and take off. 6
   
3. 
   Land at JFK airport and get off the plane. 7
   
4. 
   Show your boarding pass at the boarding gate and get on the plane. 5
   
5. 
   Book your flight over the Internet or by phoning the airline. 1
   
6. 
   Go through customs. 4
   
7. 
   Take a taxi to your hotel. 9
   
8. 
   Go through the metal detector and wait for you flight to be announced. 2
   
9. 
   Go through passport control and pick up your baggage at a baggage claim hall. 8
   

---

6. Choose the correct answer.

1) You meet someone at the (customs/ arrivals/ departures) section.

2) You leave via the (departure/ customs/ arrivals) gate.

3) At the (customs/ boarding gate/ arrivals) section, an officer may check your bags.

4) At the (customs/ boarding gate/ immigration) section, an officer may check your passport.

5) When you get onto the plane, you (board/ mount/ hop) it.

6) The place where you wait to get on the plane is the (customs/ check-in/ boarding) area.

7) When you first arrive at the airport, you need to (check in/ check out/ check).

8) When you check in, you exchange your ticket for (luggage/ a boarding pass/ money).

9) The plane has to (fly up/ take off/ take out) to leave the ground.

10) The plane has to (land/ fall down/ drop in) when you reach your destination.
7. Communication activity.

You are at an information desk. Ask questions and complete the missing information in your card. Then check and compare your information with your partner.
Sample questions:

When (What time) does flight BA21 depart / leave?

What’s the gate number for the Moscow flight?

Is the American Airlines flight to Moscow boarding yet?
Key to airlines:

AA – American Airlines

BA – British Airlines

AC – Air Canada

RA – Russian Airlines
CARD (Student A)

DEPARTURES
Flight No	Destination	Time	Gate	Status
AA123	LONDON	3:45		DELAYED – 6:30
BA243	PARIS	4:30	17	CLOSED
AC45	TORONTO	5:30		CANCELLED
RA27	MOSCOW		3
BA897	BERLIN	5:45	8	DELAYED – 8:30
RA453	KAZAN	6:00		NOW BOARDING
AA55	PRAGUE	6:10	10
BA321	ATHENS	6:15	15	NOW BOARDING
AC785	BEIJING		6	NOW BOARDING
RA234	SOCHI	6:45	9

CARD (Student B)

DEPARTURES
Flight No	Destination	Time	Gate	Status
AA123	LONDON	3:45	23	DELAYED – 6:30
BA243	PARIS		17	CLOSED
AC45	TORONTO	5:30	2
RA27	MOSCOW	5:30	3	CANCELLED
BA897	BERLIN	5:45		DELAYED – 8:30
RA453	KAZAN	6:00	12
AA55	PRAGUE		10	NOW BOARDING
BA321	ATHENS	6:15		NOW BOARDING
AC785	BEIJING	6:30	6
RA234	SOCHI	6:45	9	NOW BOARDING

---

8. Work with a partner. Role-play the situations:

1) You’re at the airport. Find out the following information at the information center:

• 
  где производится регистрация пассажиров, вылетающих в Нью-Йорк;
  
• 
  сколько багажа вы можете взять с собой;
  
• 
  сколько единиц ручной клади можно взять в салон;
  
• 
  сколько берут за перевес.
  

2) You’re meeting a foreign partner at the airport. Find out the following information at the information center:

• 
  когда приземлиться рейс из Мадрида;
  
• 
  сколько времени может занять паспортный и таможенный контроль;
  
• 
  есть ли в зале для прибывающих ресторан и кофе-бар.
  

---

CHECK-IN
9. Read the dialogue and fill in the missing words.

boarding pass weight delayed terminal window departures flight ticket fly gate

- Hello sir. May I have your ____ ticket __ and passport, please?

- Sure, here they are. By the way, what is the __ weight __ allowance?

- 25 kilograms, sir. Oh, I see you are going to Paris! I’m sorry, but the flight has
been delayed _. It will depart at 10 p.m. instead of 8 p.m.

- Really? How come? I specifically ___ fly __ Air Special because
you’re always on time!

- I know, sir, but the problem is with the airport. There is a security issue in
__ terminal __ B, so we had to move everything here.

- OK, I understand. What __ gate __ do I have to go to now?

- Number 50. It is at the very end on your left, after the security check. You’ll see
the arrivals and __ departures __ screens right in front of it.

- All right. By the way, could I please have a __ window __ seat? I like looking
at the sky and the clouds.

- Sure, here we are. Here is your passport, and here is your __ boarding pass __.

- Thank you! I hope the ___ flight ____will be as pleasant as you are. ;)
10. Study the dialogue then role-play it.
At the Check-In Desk

Agent: Good afternoon! Where are you flying to today?

You: Los Angeles.

Agent: May I have your passport, please?

You: Here you go.

Agent: Are you checking any bags?

You: Just this one.

Agent: OK, please place your bag on the scale.

You: I have a stopover in Chicago – do I need to pick up my luggage there?

Agent: No, it’ll go straight through to Los Angeles. Here is your boarding pass –
your flight leaves from gate 15 and it’ll begin boarding at 3:20. Your seat
number is 26E.

You: Thanks.
11. Communication activity.

Now you are at the airport. Use the cards below to role-play the situation.
Student A (you - Traveller)

You	Извините, где проходит регистрация на рейс Рашен Эирлайнз?
Information desk
You	Спасибо.
Check-in clerk
You	Вот, пожалуйста.
Check-in clerk
You	Хорошо. И пометьте мою сумку этикеткой «хрупкое», пожалуйста.
Check-in clerk
You	У окна. А мой рейс вылетает вовремя?
Check-in clerk
You	Спасибо. А у какого выхода производится посадка на мой рейс?
Check-in clerk

---

Student B (Information desk / Check-in clerk)

You
Information desk	Стоика регистрации номер 5.
You
Check-in clerk	Здравствуйте. Могу я посмотреть ваши паспорт и билет?
You
Check-in clerk	Поставьте багаж на весы… У вас перевес. Вам придется заплатить за перевес.
You
Check-in clerk	Ага… где предпочитаете сидеть: у окна или прохода?
You
Check-in clerk	К сожалению, ваш рейс задерживается на 20 минут. Вот ваш посадочный талон. Ваше место 34 у окна.
You
Check-in clerk	Выход 15. Счастливого пути.

12. Study the following information:
Extra questions in the U.S.

On flights going to or inside the U.S., you will probably be asked some extra security questions before or during check-in. Here are some sample questions and the correct responses:

Agent: Did you pack your bags yourself?
You: Yes.

Agent: Are you carrying any firearms or flammable materials?
You: No.

Agent: Has your luggage been in your possession at all times?
You: Yes.

Agent: Has anyone given you anything to carry on the flight?
You: No.

Agent: Are you aware of the regulations regarding liquids in your carry-on, which must 3.4 ounces or less and placed inside a single quart-sized transparent plastic bag?

You: Yes.



13. Look at three boarding passes. Complete the table. Then role-play conversations at check-in using the information.

Airline	German Airlines	British Airways	Air Canada
From
To
Flight number
Seat number
Departure time
Gate number
Smoking or non-smoking

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