Seneca (4 BC – AD 65), Roman philosopher
1. Answer the questions.

1. 
   How often do you stay at hotels?
   
2. 
   What things about hotels do you like and don’t like?
   
3. 
   Have you ever had any problems with hotels?
   
4. 
   What hotel facilities are most important for you? Choose from the list or add your own ones:
   

• 
  internet access
  
• 
  a ir conditioning
  
• 
  television
  
• 
  swimming pool
  
• 
  sauna
  
• 
  gym
  
• 
  beauty salon
  
• 
  lift
  
• 
  car park
  
• 
  easy access to public transport
  
• 
  laundry facilities
  

2. Remember the following words and expressions.

1. 
   to reserve / to book a room at a hotel – забронировать номер в отеле
   
2. 
   to check in – зарегистрироваться (заехать) в отеле
   
3. 
   to check out – выехать из отеля
   
4. 
   What time is the check-out? – Во сколько время выезда из отеля?
   
5. 
   What time do I need to check out? – Во сколько я должен выехать?
   
6. 
   Is it possible to have a late check-out? – Возможно ли выехать позже?
   
7. 
   wake-up call –«звонок-будильник по телефону» с ресепшен, чтобы разбудить клиента
   
8. 
   single / double room – одноместный / двухместный номер
   
9. 
   twin room - номер с двумя кроватями
   
10. 
    extra bed – дополнительная кровать
    
11. 
    suite (apartment) - номер-люкс
    
12. 
    room with a bath / a shower – комната с ванной / душем
    
13. 
    room with a private bathroom - комната с личной ванной
    
14. 
    room with a shared bathroom – комната с общими туалетом и ванной
    
15. 
    room with a sea view / a balcony – комната с видом на море / с балконом
    
16. 
    Is breakfast included? – Завтрак включен в стоимость?
    
17. 
    B&B (bed & breakfast) – цена за номер с завтраком
    
18. 
    HB (half board) – полупансион (цена за номер с завтраком и обедом либо ужином)
    
19. 
    FB (full board) – полный пансион (цена за номер с трех разовым питанием)
    
20. 
    AL (all inclusive) – все включено (проживание, питание, дополнительные бесплатные услуги)
    
21. 
    hotel facilities – оснащение отеля
    
22. 
    bellboy – коридорный, посыльный
    
23. 
    reception desk / reception / front desk – стойка регистрации (ресепшен)
    
24. 
    to be fully booked – быть полностью занятым (об отеле), не иметь свободных мест
    
25. 
    to charge per night – взимать плату посуточно
    
26. 
    How would you like to pay for the room? – Как будете оплачивать номер?
    
27. 
    Do you accept VISA/Mastercard? – Вы принимаете оплату картами VISA/Mastercard?
    
28. 
    to pay in cash – платить наличными
    
29. 
    to pay by card – платить по кредитной карте
    
30. 
    vacancy – свободное место
    
31. 
    No vacancies – свободных мест нет
    

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3. Choose the correct variant.

1. 
   Welcome to the Blue Star Hotel. How may I help you? – I’d like to book a room / check in / check out for two people, for two nights.
   
2. 
   Do you have any rooms available for June 10th? I’d like to make a room / books / reservation.
   
3. 
   We stayed in the comfortable, spacious, newly renovated suite / single room / mini bar for our wedding night.
   
4. 
   How much is the small bottle of liquor in the reservation / charge per night / mini bar?
   
5. 
   A room in which only one person should sleep is a single room / double room / suite.
   
6. 
   When making a reservation at a hotel, Sue was asked if she’d prefer to stay in a single or double room / fully booked room / mini bar.
   
7. 
   I need a room. What is the charge per night / book a room / vacancies?
   
8. 
   Carol paid the additional charges on a bill, reservation / motel / checked out and left the hotel.
   
9. 
   When Sam arrived at the hotel, the receptionist greeted him and checked him in / checked him out / checked him off.
   
10. 
    We are pleased to offer you full charge per night / room service / wake-up call as a part of our package.
    
11. 
    When young persons travel, they often find cheaper accommodation in reception area / suites / youth hostels.
    
12. 
    I’m afraid they’re check out / check in / fully booked here because of the Trade Fair. We’ll need to find another hotel.
    
13. 
    A nice room service / bellboy / reception took my suitcase with a smile and brought it to my room.
    
14. 
    We are fully booked and have no vacancies / half board / service for the upcoming weekend.
    
15. 
    I’d like a charge per night / reception desk / wake-up call for seven o’clock tomorrow.
    
16. 
    You’ll have to check in at the bellboy / suite / front desk.
    

HOTEL RESERVATIONS
4. Study the dialogue below.

Operator:	Holiday Inn Express Hotel. This is Kevin speaking. How can I help you?
Maria:	Good afternoon. Do you have any vacancies for tonight?
Operator:	Yes, ma’am. What kind of room are you looking for?
Maria:	Just a single.
Operator:	Hold on a moment, please… Yes, we have that. Would you like a room with a bath or shower?
Maria:	Whatever is cheaper.
Operator:	Shower then.
Maria:	How much is it? Is breakfast included?
Operator:	100 euros per night, B&B.
Maria:	Great. I’ll take it.
Operator:	Could you give me your name, please?
Maria: Operator: Maria:	Maria Brown. That’s B-R-O-W-N. OK. And how long will you be staying for? Just three nights.

Now imagine that you are booking a hotel room. Answer the receptionist’s questions on the phone.

Receptionist:	Hello. Sunrise Hotel. May I help you?
You:	.....................................................
Receptionist:	What kind of room would you like? Single or double?
You:	......................................................
Receptionist:	Hold on a moment, please. ... Yes, we have that. Would you like a room with a bath or shower?
You:	......................................................
Receptionist:	The rate is $57.00, breakfast included.
You:	....................................................
Receptionist:	Could you give me your name, please?
You:	.....................................................
Receptionist:	How long will you be staying for? (=How many nights will you be staying?)
You:	.....................................................

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5. Work with a partner. Translate the following into English.
Student A (Receptionist)

Receptionist	Hello. Hotel Grand. How can I help you?
Guest	Good morning. Do you have vacansies?
Receptionist	Да. Какой номер Вам нужен?
Guest	Yes. Which room do you need?
Receptionist	Минуточку… да, у нас есть двухместные номера. Вам нужен номер с видом на море или сад? С ванной или душем?
Guest	One minute… yes, we have doubleroom. Do you need room with
Receptionist	На сколько дней Вы останавливаетесь в отеле?
Guest
Receptionist	Триста евро.
Guest
Receptionist	Да. Скажите, пожалуйста, Вашу фамилию.
Guest
Receptionist	Хорошо, господин Браун, ждем Вас в нашем отеле.
Guest

Student B (Guest)

Receptionist
Guest	Доброе утро. У вас есть свободные номера?
Receptionist	Yes.
Guest	Двухместный.
Receptionist	Doubleroom.
Guest	С душем. И с видом на море.
Receptionist
Guest	Неделя. Сколько стоит проживание в сутки?
Receptionist
Guest	А завтрак включен в стоимость?
Receptionist
Guest	Браун. Боб Браун.
Receptionist
Guest	Спасибо. До свидания.

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HOTEL CHECK-IN
6. Study the dialogue below.

Receptionist:	Good evening, sir.
Patrick:	Good evening. I want to check in.
Receptionist:	Do you have a reservation?
Patrick:	Yes, I do.
Receptionist:	What name?
Patrick:	Nelson. Patrick Nelson.
Receptionist:	Just a moment… I don’t have your name on the computer, I’m afraid, sir.
Patrick:	Try my company. That’s Cherry Retailers.
Receptionist:	Ah, yes. I have it here. Cherry Retailers, 34 Apple Street, Paris. Mr Nelson. A single room for seven nights.
Patrick:	That’s right.
Receptionist:	And how will you be paying?
Patrick:	Is Visa OK?
Receptionist:	That’ll be fine. I just need you to complete this registration card.
Patrick:	Thank you. Uh, sorry, what’s the date today?
Receptionist:	June 15th. You’re in Room 345. Would you like a wake-up call?
Patrick:	Yes, I’d like a wake-up call for 6:30.

Now imagine that you are Bill Gates from Microsoft Corporation and you are checking in at a hotel. Answer the receptionist’s questions.

Receptionist:		Good morning, sir. Welcome to Orange Hotel. May I help you?
You:		Good morning. I want to check in.
Receptionist:		Do you have a reservation?
You:		Yes, I do.
Receptionist:		Can I have your name, please?
You:		Geyts. Bill Geyts.
Receptionist:		Just a second… Please wait one moment while I check our reservations list... I don’t have your name on the computer, I’m afraid, sir.
You:		.Try my company. That’s Microsoft Corporation.
Receptionist:		Ah, yes. I have it here. Everything is OK, Mr Gates. Your booking is from today through Thursday. Single room with bath.
You:		.That’s right.
Receptionist:		And how will you be paying?
You:		...Is Visa ok?
Receptionist:		That’ll be fine. Would you like to register, please? Just fill in this registration card. Just put your surname here on the first line and then your name. Here, put your place of birth and, next to that, put your date of birth. Under that, write your nationality, and on the bottom line put your home address. And sign here.
You:		..Thank you.
Receptionist:		Would you like a wake-up call?
You:		..No, thank you.
Receptionist:		OK, Mr Gates. Your room number is 789. Here’s your key card and your key. The bellboy will take your bags and show you to your room.
You:		.Thank you. Have a nice day. ............

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7. Put the lines of the dialogue below in the correct order.

6	No, I reserved a single room with a bath.
2	Good morning. I have a reservation.
5	Yes, sir. A double room with a shower.
9	Thank you. Here’s your key, sir. Room 436.
8	The same price? That’s fine.
1	Good morning, sir. How can I help you?
3	What’s your name, please?
7	Oh, I’m sorry, sir. There’s been a mistake but we can give you the room at the same price.
10	Thank you.
4	John Smith. My reservation is for two nights.

8. Now you complete a hotel guest registration card.

GUEST REGISTRATION CARD Room______________ Family name __________________________________________________ First name ____________________________________________________ Middle name __________________________________________________ Nationality ____________________________________________________ Home address _________________________________________________ Home phone number _(_______)__________________________________ Cell phone number _____________________________________________ e-mail address _________________________________________________ Company name ________________________________________________ Company address ______________________________________________ Passport number _______________________________________________ Arrived ______________________________________________________ Departed _____________________________________________________ Payment by ___________________________________________________ Signature _____________________________________________________ Date (day/month/year) ____________________________

9. Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an R if the receptionist is saying the line or a G if the guest is saying the line.
R = Receptionist G = Guest

_____3_ ____22_ ____18 ___20__ ____5__ _____10_ _____2_ _____14_ ____9__ _____11_ ___12___ ____19__ ____13__ ____4__ ____15__ _____17_ ___7___ ____16__ _____1_ ____21__ __23___ ____6__ _____8_

(R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G) (R) (G)

Would you prefer a single or a double? 10 pm? Thanks. Oh! And can I get a wake-up call for 6:30 am. And how about a restaurant? Great. What time does the restaurants close? It’s $145.00 a night. How many nights will you be staying? It’s D-A-V-I-E-S. I’d like a room, please? Great. I’ll pay with VISA then. What time is checkout? And how do you spell that, sir? So that’s D-A-V-I-E-S. How would you like to pay for the room? Do you take VISA? There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby. Yes, we do. We take VISA, Mastercard, and American Express. A double, please. How much is that? Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know? Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room. OK. One night comes to $145.00 plus tax. May I have your name please? Is there a pool here? Welcome to the Beachside Inn. How may I help you? They both close at 10:00 pm. Sure. No problem. Wake-up call for 6:30 am. Enjoy your stay. Just tonight. It’s Davies. Robertson Davies.

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