10. Communication activity.

Student A. You are a receptionist at a hotel. Choose any hotel from the cards below and study the information on the card. Student B is a traveller. Help student B to check in at your hotel. Ask student B questions about:

• 
  his/her name
  
• 
  room size and type
  
• 
  number of nights
  
• 
  wake-up call
  
• 
  method of payment
  

	Price	Available Rooms
Single sea view	$130.00	235
Single garden view	$120.00	802, 1107, 1108
Double sea view	$160.00	None
Double garden view	$165.00	708, 710, 904
Suite	$220.00	1201
Checkout	10:00 am

	Price	Available Rooms
Single sea view	$135.00	356,786
Single garden view	$125.00	203,204,206
Double sea view	$165.00	604, 605, 708
Double garden view	$170.00	555,423
Suite	$230.00	None
Checkout	11:00 am

	Price	Available Rooms
Single sea view	$125.00	102, 103, 104
Single garden view	$130.00	None
Double sea view	$165.00	201, 203
Double garden view	$180.00	303
Suite	$210.00	501
Checkout	11:30 am

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	Price	Available Rooms
Single sea view	$95.00	604, 605, 708
Single garden view	$85.00	302,402
Double sea view	$125.00	203,204,206
Double garden view	$110.00	None
Suite	$150.00	501
Checkout	10:00 am

Student B. You are a traveller. Choose any of the cards below for your background information. Now check in at a hotel. Student A is a hotel receptionist.

Don’t forget to ask about room prices and checkout time.

You are traveling alone. You would like a single room with a shower and a garden view. You would like to pay in cash. You will be staying for 2 nights. You would like a wake-up call for 7:00 am. You would like to have a late checkout at 4 pm.

You are traveling with your husband/wife. You would like a double room with a bath and a sea view. You would like to pay by credit card. You will be staying for 5 nights. You would like a wake-up call for 6:00 am.

You are alone. You would like a suite. You would like to pay in cash. You will be staying for 3 nights. You don’t want a wake-up call. You would like to have a late checkout at 9 pm.

You are traveling with your family (3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay by credit card. You will be staying for 10 nights. You don’t want a wake-up call.

11. Communication activity.

Student A. You are a traveler and have just arrived at a hotel. Find out the following information at the reception:

• 
  выясните, готов ли ваш номер;
  
• 
  попросите разбудить вас утром в 7.30;
  
• 
  спросите, где вы можете пообедать и включен ли завтрак в стоимость номера;
  
• 
  спросите, в какое время в воскресенье вы должны выписаться;
  
• 
  спросите где ближайший информационный центр.
  

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Student B. You are a receptionist at a hotel. Student A has just arrived at your hotel. Answer his questions.

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ROOM SERVICE

12. It’s ten o’clock at night. A guest calls room service to ask for something. Study the dialogue.

Room service:	Room service. My name is William. Can I help you?
Guest:	Yes, this is room 301. Could I have an early morning call, please?
Room service:	Certainly, sir. What time would you like the call?
Guest:	At half past six.
Room service:	6.30. No problem. Would you like breakfast sent up to your room?
Guest:	No, thanks. I’ll have it in the dining room.
Room service:	The dining room doesn’t open for breakfast until 7.30.
Guest:	Oh, in that case I will have it in my room. Just coffee and a croissant.
Room service:	Coffee and a croissant. Anything else?
Guest:	No, that’s all.
Room service:	Okay. Good night, sir.
Guest:	Thank you. Good night.

Now work with your partner.

S tudent A: You are a room service clerk.

Student B: You phone room service to make requests for:

• 
  something to eat
  
• 
  help with Wi-Fi connection
  
• 
  an extra set of clean towels
  
• 
  a bottle of champagne
  
• 
  an extra blanket
  
• 
  a morning taxi
  
• 
  some soap, shampoo, toilet paper
  
• 
  (your own request)
  

Don’t forget to change roles.

HOTEL PROBLEMS
13. Put the lines of the dialogue in the correct order.

7	It won’t be long. I’m really sorry about this.
4	It’s my television. It doesn’t work.
3	Oh dear. I’m sorry to hear that. What’s the matter?
8	That’s okay. Goodbye.
1	Reception. Can I help you?
2	Yes, I’m afraid I have a small problem.
6	Thank you. I’ll wait, then.
5	Right, I see. I’ll ask someone to come up straight away.

Work with a partner. Practise having similar conversations to the one above (in the correct order). You’re having the following problems:

• 
  one of the towels / dirty
  
• 
  toilet / not work
  
• 
  k ey / not work
  
• 
  bedside light / not work
  
• 
  bathroom door / locked
  
• 
  pillows / not enough
  
• 
  next-door room / very noisy
  
• 
  floor in the room / dirty
  
• 
  window / not close properly
  
• 
  Wi-Fi / not available
  
• 
  heating / too hot
  
• 
  air conditioning / broken
  
• 
  air conditioning / too cold
  
• 
  shower / no hot water
  

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CHECKING OUT
14. Remember the following expressions:

1. 
   I’d like to check out. – Я хотел бы выехать.
   
2. 
   I’d like to pay my bill, please. – Я хотел бы оплатить счёт, пожалуйста.
   
3. 
   I think there’s a mistake in this bill. – Я думаю, что счёт неправильный.
   
4. 
   Have you used the minibar? – Вы пользовались мини-баром?
   
5. 
   Could you help me bring my luggage down? – Помогите мне вынести вниз багаж, пожалуйста.
   
6. 
   Could you call me a taxi, please? – Вызовите, пожалуйста, такси.
   
7. 
   I’ve really enjoyed my stay. – Мое пребывание было очень приятным.
   

15. Study the dialogue.

You:		I’d like to check out.
Receptionist:		What’s your room number, please?
You:		455.
Receptionist:		Room 455. Mr Brown?
You:		Yes, that’s right. I’d like to pay my bill, please.
Receptionist:		One moment, please… There you go. That’s 788 euros, please. How would you like to pay?
You:		Do you accept credit cards?
Receptionist:		Sure.
You:		This is my card and here are my room keys.
Receptionist:		OK. Could you sign here… Thank you. Please come back and stay with us again.
You:		I definitely will. I’ve really enjoyed my stay at your hotel.

16. Translate the following into English and role-play the situation using the cards below.

Student A (Hotel guest)

Guest	Здравствуйте. Я бы хотел выехать из отеля.
Receptionist	What’s your room number, please?
Guest	235.
Receptionist	Room 235. Mr Ivanov?
Guest	Верно. Я хочу оплатить счет.
Receptionist	Have you used minibar?
Guest	Да. Бутылка минералки и апельсиновый сок.
Receptionist	One moment, please. That’s 700 euros, please. How would you like to pay?
Guest	Вы принимаете банковские карты?
Receptionist	Yes, of course.
Guest	Вот моя банковская карта и ключи от номера.
Receptionist	OK Could you sign here. Please come back and stay with us again.
Guest	Обязательно приеду. Мне очень у вас понравилось.

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